Protection of privacy and personal data is a fundamental commitment for Costa Sintra Engenharia Unipessoal, Lda, with head office at Estrada de Benagil, casa costa Sintra Alfanzina 516134084 8400-550 Lagoa, NIPC 516134086, (“Costa Sintra” “Company”) with its Clients and Users (“Clients”) regarding its products and services. As such, we make available our Privacy Policy, which applies to any use of personal data collected by us or provided by the Client, in relation to any of our services.

We advise you to read this page carefully and to consult the website page dedicated to the Terms and Conditions, for a conscious use of Costa Sintra’s services and products.

Who we are:

Costa Sintra Engenharia Unipessoal Lda. is a Tourist Entertainment Company on this site under the trade name OFFROAD NATURE TOURS.

Scope of Privacy Policy:

This Privacy Policy applies to the actions of our Customers in relation to the OFFROAD NATURE TOURS website (www.offroadnaturetours.com). It does not extend to any website that may be accessed through this website, including, but not limited to, any links we may provide to social networking websites.

For the purposes of the applicable Data Protection Law, Costa Sintra is the “Data Controller.” As such, Costa Sintra determines the purposes for which, and the manner in which, the Client’s personal data is processed.

When do we collect personal data?

We collect personal data only when there is consent from the Client. However, by providing details of your data to Costa Sintra, the Client consents that you accept the conditions included in this Privacy Policy.
Thus, by providing their personal data, the Client authorizes the collection, use and disclosure in accordance with the rules established in the applicable terms.

Costa Sintra collects personal data in the following ways:
When the Client contacts us through the website, by telephone, mail, email or any other means;
When the Client purchases our products or services;
When the Customer registers for more information on our website;
When an individual applies for a job with the Company;
Via a marketing platform (Facebook, and others.)

What personal data do we collect?

Personal data is any type of information, of any nature and in any medium, relating to an identified or identifiable natural person (data subject). However, some of the functionalities and applications of the Costa Sintra website can be used without resorting to the use of any personal data of the Client or User.

Some of the information that Costa Sintra may collect is as follows:

Identification and Contact (name, email, phone numbers).
We collect and process these categories of personal data as a matter of contractual necessity, so that we can provide the Company’s Services to the Client, in accordance with our Terms and Conditions.

How do we process personal data?

We only process the Client’s personal data if we have a legal basis for doing so. Legal bases for processing personal data include consent, contractual necessity, and the legitimate interests of the Company or a third party. In some cases, we process personal data based on the consent that the Client has expressly granted to Costa Sintra at the time the company collected such information. When the company collects personal data based on the Client’s consent, it will be expressly stated at the time of such collection. From time to time, the company may need to process personal data to comply with legal obligations, to protect the interests of the Client, other data subjects, or, if necessary, for public interest.

How do we collect personal data?

Costa Sintra collects personal data directly from Clients. In the case of companies that are clients of Costa Sintra there is also the collection of information from Clients.

We collect personal data when Clients enter our website, purchase our products and contact us through e-mails. The collection is done using proprietary technologies such as cookies (see below for our Cookie Policy).

Costa Sintra may also collect personal data from Clients through other sources, such as partners, social media platforms or third parties that are data aggregators.

With whom do we share personal data?

Personal data is collected exclusively for the use of Costa Sintra, and may, if authorized by the holder, be used for the following purposes:

Statistical purposes;
Promotions and direct marketing actions.

We also share personal data when it is necessary, namely to:

Comply with a court order or from a competent authority under current legislation, including law enforcement or other government agencies;
Protect the rights of the Company or our Customers, such as to enforce terms and conditions, prevent spam or other unwanted communications, and prevent and respond to fraud.

We also share personal data with third parties when the Customer gives consent to do so.

What are the time limits for processing and storing personal data?

The data will be treated only for the time necessary to fulfill the purposes that motivated their collection and preservation, considering, previously, any specific legal obligation.

Costa Sintra keeps the personal data for a reasonable period after the end of the contractual relationship with the Client, and once they are no longer necessary for the purposes mentioned above, Costa Sintra will delete the personal data.

However, Costa Sintra may use the data for statistical purposes, but in that case the data will already be anonymous.

Rights of the Personal Data Holder:

What are my rights?

The automated process of data collection by Costa Sintra is in full compliance with the Law No. 67/98 of 26 October on the protection of individuals with regard to the treatment of personal data and the free movement of such data.

Costa Sintra aims to ensure that all Clients can exercise their rights regarding personal data, including the right to:

Access: the Client may request further information about the personal data we hold about the Client and request a copy of that data. You may also access your personal data by sending an email to:
info@offroadnaturetours.com
Rectification: If the Client believes that the personal data processed is incorrect or incomplete, he/she may request that it be corrected or supplemented by sending an email to info@offroadnaturetours.com.
If the company provides the Client with access to information held about him/her, it will not charge for this, unless the request is manifestly unfounded or excessive;
However, if Costa Sintra is legally authorized to do so, it may refuse the Client’s request, justifying the reason for refusal.
Erasure: The Client may request the erasure, in part or in whole, of his/her personal data, without prejudice to the legislation applicable to the treatment in question.
Withdrawal of consent: If the Company is processing the Client’s personal data on the basis of his/her consent (as indicated at the time of collection of such data), the Client has the right to withdraw such consent at any time. Please note, however, that if you exercise this right, you may be required to provide express consent on a case-by-case basis for the use or disclosure of some of your personal data if such use or disclosure is necessary to enable the Customer to use some or all of our Services.
Portability: You may request a copy of your personal data in a structured, machine-readable format and request its transfer to another controller if technically feasible.
Objection: The Customer may contact the Company to inform us that he objects to the further use or disclosure of his personal data for certain purposes, such as for direct marketing purposes.
Limitation of processing: The Customer may request to limit the further processing of his/her personal data.
Complaint: The Client has the right to register a complaint with the data protection authorities regarding the processing of the client’s personal data by Costa Sintra.

RGPD and Client Responsibility:

Costa Sintra’s website is organized with a mandatory checkbox for agreement to the Privacy Policy next to each form.

All legal texts must be filled in by the client and will be the Client’s responsibility. If legally and according to the use that each agency makes of the data it receives, other functionalities are necessary, they should be communicated to Costa Sintra, in order to be eventually budgeted.

Costa Sintra is not responsible for any problems arising from the insufficiency of functionalities related to the RGPD, as such advice will have to be provided to the Client by legal advisors.

Processors:

In order to support the delivery of services, Costa Sintra relies on service providers. Any third party hired by Costa Sintra that will have access to or will have to process data containing personal data is considered a Processor. In such a case, Costa Sintra will take the necessary contractual steps to ensure that subcontractors respect and protect the data subject’s personal data by conducting a security and privacy review prior to any contractual relationship with the third party.

Costa Sintra’s current processors include:

Easypay – Payment services;
Freshdesk – Help desk/ Contact managers;
PayPal – Cloud-based payment services;
PipeDrive – Sales assistant;
Integrately – Integration manager;
Azure Web services – Cloud services provider;
SendInBlue – Newsletter services;
LusoSMS – Sending transactional SMS;
Moloni- Billing software;
Facebook ads – Advertising platform;
Google Adwords – Advertising platform.
Any processor or entity subcontracted by Costa Sintra will be subject to evaluation of their security, confidentiality and privacy policies.

Cookies

What are cookies?

The use of cookies and other monitoring technologies are common on websites and applications, where information about each person’s online activity on various platforms, websites and other services is collected and stored.

Cookies are small software tags that are stored on your computer through your browser, which allow Costa Sintra to monitor Client activity on the website.

Cookies do not harm your computer or any files stored on your computer; they cannot be used to read data off your hard disk and cannot retrieve information from other cookies created by other websites. The Client can manage the website’s cookies in their browser preferences, and always has the option to accept, refuse or delete cookies.

However, if the Client chooses to change the settings, it may result in a loss of functionality with the browser, not only on the Costa Sintra website, but on other websites as well.

What are cookies for?

Cookies help determine the usefulness, interest, and number of recurring uses of websites, allowing faster and more efficient website navigation, eliminating the need to repeatedly enter the same information.

What kind of cookies are there?

There are two groups of cookies that can be used:

Permanent cookies: These are cookies that are stored at browser level in your access equipment (PC, mobile and tablet) and are used whenever the Customer makes a new visit to one of the Company’s websites. They are generally used to direct navigation to the user’s interests, allowing us to provide a more personalized service.
Session cookies: These are temporary cookies that remain in the cookie file of your browser until you leave the website. The information obtained by these cookies is used to analyze web traffic patterns, allowing us to identify problems and provide a better browsing experience.

For what purposes do we use cookies?

Strictly necessary cookies: these allow you to navigate the website and use its applications, as well as access secure areas of the website. Without these cookies, the services you have requested cannot be provided.
Analytical cookies: These are used anonymously to create and analyze statistics in order to improve the functioning of the website.
Functionality cookies: these save your preferences regarding the use of the site, so that you do not need to re-configure the site each time you visit.
Third-party cookies: measure the success of third-party applications and advertising effectiveness. They can also be used to customize a widget with user data.
Advertising cookies: they target advertising according to the interests of each user, in order to target advertising campaigns taking into account the user’s tastes, and also limit the number of times you see the ad, helping to measure the effectiveness of advertising and the success of the website’s organization.

How can you manage cookies?

All browsers allow you to accept, refuse or delete cookies, notably by selecting the appropriate settings in your browser. You can configure cookies in the “options” or “preferences” menu of your browser.

Please note, however, that by disabling cookies, you may prevent some web services from working properly, affecting website navigation in whole or in part.

Security of personal data:

Costa Sintra is committed to protecting the personal data of Clients/Users in all situations where personal data processing occurs, and uses appropriate technology and procedures to do so. Namely:

Access control: All access to products and services are encrypted and firewall protected;
Encryption: All data and communications are under strict security standards, being transported through a secure encrypted channel. Data is also encrypted at rest, and as such is stored in encrypted databases, which follow a high level of access security;
Confidentiality Agreement and Security Training: All Costa Sintra members and workers are required to sign a Non-Disclosure Agreement (NDA), and are subject to ongoing security awareness training.

Additional Points:

Use email info@offroadnature.com for any requests/questions regarding your rights.

Costa Sintra is not responsible for content created and published by its clients. All content is the responsibility of the clients, Costa Sintra may be contracted to create content and the client must always approve it.

Alterations to this Privacy Policy:

Costa Sintra reserves the right to change this Privacy Policy at any time. Any changes will be posted in this Privacy Policy and material changes will apply to activities and data collected in the future.

Consumer Information:

Under the provisions of Article 18 of Law No. 144/2015, in case of dispute the consumer may resort to a Consumer Alternative Dispute Resolution Entity:

CIMAAL – Information, Mediation and Arbitration Center for Consumer Conflicts of the Algarve. It covers municipalities of the district of Faro.
Address: Ninho de Empresas, Edifício ANJE, Estrada da Penha, 3º andar, sala 26, 8000 Faro;
Tel. 289823135
E-mail: cimaal@mail.telepac.pt
Website: www.consumidoronline.pt

Contact:

Estrada de Benagil Casa Costa Sintra Alfanzina 8400-550 Lagoa
+351 968 172 820
E: info@offroadnaturetours.com