Out-of-Court Settlement of Consumer Disputes

Pursuant to Article 18 of Law No. 144/2015 of 8 September, we inform you that, in the event of consumer disputes, the consumer may use an alternative resolution entity for consumer dispute resolution, such as:

– Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve, morada no Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro, website

GENERAL TERMS AND CONDITIONS OF THE CONTRACT

Costa Sintra Engenharia Unipessoal Lda. (hereinafter referred to as “COMPANY”) allows the user to drive during the tour (hereinafter referred to as “CUSTOMER”) identified in the rental contract (hereinafter referred to as “CONTRACT”), a vehicle, under the following terms and conditions, with which the CLIENT agrees and accepts:

1ST – CUSTOMER REQUIREMENTS

(a) that it is necessary to present a valid driving licence for the tour;

1. b) that if you are a minor, you can never be the driver, you must be accompanied by an adult.
2. c) that the COMPANY may ask the CUSTOMER to demonstrate the dexterity necessary to drive the vehicle.
3. d) that the COMPANY may refuse to drive the vehicle if the assessment of driving skills is contrary to the health and safety of the CUSTOMER

2nd – DELIVERY AND RETURN OF THE VEHICLE

(a) receiving the vehicle in good condition and operating conditions as verified at the time of delivery;

1. b) that the vehicle and other equipment must be returned in the conditions in which they were received.
2. c) that the driver is responsible for any damage to the vehicle up to 750€ (750 euros) by budgeting at the end of the tour.

3rd – DURATION AND DISTANCE OF TOURS.

1. a) The duration and distance described in the activity are an estimate that may vary depending on weather conditions and driving dexterity.

(b) the payment shall be accounted for in euro and made promptly;

1. c) The CUSTOMER is required to pay a security deposit of not less than two hundred euros, an amount that will be returned at the end of the contract, if there is no damage to the vehicle or equipment.
2. d) The COMPANY is not responsible for any differences in exchange rates in payments from international customers.
3. e) that all damage to the vehicle is the responsibility of the CUSTOMER, except those caused by third parties and that are duly proven.

4th – CONTRACTUAL NON-COMPLIANCE

THE COMPANY reserves the right to reduce the period of the tour and demand the immediate return of the vehicle, based on non-compliance with the safety rules or non-compliance with the indications of the Guide.

5th – VEHICLE USE

1. a) the vehicle must be driven only by the CUSTOMER or authorized persons registered in the CONTRACT as extra drivers, for whom the CUSTOMER is personally responsible;

(b) the vehicle may not be used: for the carriage of goods in breach of customs regulations or in any illegal practice; for the carriage of passengers or goods, in paid services; to push or tow other vehicles or trailers; in sports competitions; by any person under the influence of alcohol or drugs;

(c) the vehicle may be equipped with a geographical location system for the purpose of preventing theft

6th – ACCESSORIES AND EQUIPMENT

1. a) the CUSTOMER is fully responsible for the proper functioning of all accessories and equipment supplied by the COMPANY;
2. b) At the time of return of the accessories, the status of the accessories will be verified by the COMPANY.
3. c) The CUSTOMER is liable in case of damage, loss or theft of the equipment supplied, having to make the full payment of them to the Company

7th – PAYMENT OF EXPENSES

1. a) Customers expressly acknowledge their responsibility and undertake to pay the COMPANY: the costs related to the tour period; all fines, penalties and legal expenses due to any road traffic offences; repair and damage costs caused by accidents not covered by the agreed insurance conditions.

8th – INSURANCE AND OTHER COVERS

1. a) The vehicle is insured in accordance with the legal provisions in force in Portugal (liability insurance against third parties)

9º – RESPONSABILIDADE COM OBJETOS PESSOAIS

1. a) the COMPANY is not responsible for the loss of goods left, stored or transported by the customer or by any other person, inside or on the vehicle, during the duration of the tour.
2. b) customers are obliged to always block the vehicle with the means provided by the COMPANY.

10TH – CHANGES TO THE CONTRACT

1. a) any additions or changes to the CONTRACT shall be deemed null or void if they are not made in writing and signed by both parties.

11th – PERSONAL DATA

1. a) authorization, collection and processing of personal data, pursuant to Law No. 67/98 of October 26, granted to the COMPANY, for contractual use with the CLIENT and also for direct marketing purposes by the COMPANY.
2. b) the CLIENT reserves the right of access, rectification, updating of data and opposition to its use for direct marketing purposes, through written communication to the COMPANY.

12th – ADDRESS AND JURISDICTION

1. a) All notifications and quotations to be made under the CONTRACT shall be sent to the addresses indicated therein, which both parties recognize as their permanent address, for all legal purposes, obliging each other to communicate any change of address;

b) any dispute will fall within the jurisdiction of the courts of the jurisdiction of the district of Faro.